Duel7 Privacy Policy — Our Commitment to Keeping Your Data Safe

Duel7 (duel7.ws) is a trusted online gaming platform serving users in Bangladesh and around the world. We understand how valuable your personal information is, and our commitment to protecting your privacy is unwavering.

This Privacy Policy explains what information Duel7 collects, how it is used, who it may be shared with, and what rights you have over your data. This policy applies automatically whenever you use Duel7 services through our website, mobile app, or any other channel.

By creating an account with Duel7, you agree to this Privacy Policy. Please read it carefully before using the platform. If any part is unclear, our support team is always on hand to help.

Duel7 only collects information that is necessary to provide you with a seamless and secure service. We never ask for excessive or unnecessary data.

Information You Provide Directly

• At registration: full name, date of birth, email address, mobile number.
• For KYC verification: a copy of your national ID, passport, or driving licence.
• Payment details: mobile banking numbers (bKash, Nagad, Rocket), crypto wallet addresses.
• Profile information: username, password (stored in encrypted form).
• Support communications: a record of your interactions with our support team.

Automatically Collected Information

Duel7 uses the data it collects for specific, legitimate purposes only. We never use your information for irrelevant purposes or in ways that work against your interests.

• Account Management: Your information is used during registration, login, and account verification.
• Service Delivery: Information is required to process gaming, betting, deposits, and withdrawals.
• Security Assurance: To detect fraud, protect accounts, and prevent unauthorized access.
• Legal Compliance: To comply with Anti-Money Laundering (AML) and KYC regulations.
• Customer Support: To resolve your issues and provide support.
• Personalised Experience: To recommend promotions and games tailored to your preferences.
• Responsible Gaming: To identify excessive betting patterns and provide timely support.
• Platform Development: To analyse usage patterns and improve the quality of our service.

Duel7 does not sell your personal information. In certain circumstances, limited data may be shared with trusted partners — but in every case, protecting your interests remains our top priority.

Who We May Share Your Information With

• Payment Providers: Only the payment information necessary to process transactions.
• KYC Verification Providers: Identity verification documents are shared with our third-party KYC provider.
• Law Enforcement Agencies: Where required by a court order or legal obligation.
• Licensing Authority: For regulatory body audits and reporting.
• IT Service Providers: For hosting and technical support, under strict confidentiality agreements.

In the event of a business restructuring, merger, or acquisition, your data may be transferred to the new entity. In such cases, the new entity will be bound by this Privacy Policy, and you will be notified in advance.

Duel7 uses cookies on its website to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

Types of Cookies We Use

You have the right to disable all non-essential cookies. You can do this through your browser settings or via our cookie settings panel. Please note that disabling certain cookies may affect the functionality of some platform features.

Duel7 employs the latest technology and processes to keep your data secure. Our security measures are structured in multiple layers to effectively defend against any cyber threat.

• TLS/SSL Encryption: All data transmitted between your browser and our servers is secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
• Two-Factor Authentication (2FA): Enable 2FA to add an extra layer of security to your account.
• Firewall & DDoS Protection: An advanced firewall system protects our servers from cyber attacks.
• Regular Security Audits: Independent third-party experts regularly audit and test the security of our systems.
• Access Controls: Only authorised personnel are granted access to specific data, strictly on a need-to-know basis.
• Data Backup: Your data is regularly backed up using encrypted storage.

As a Duel7 user, you have a number of important rights over your personal data. We respect those rights and are ready to help you exercise them.

To exercise any of the rights listed above, please support@duel7.ws-. We will respond to your request within 30 business days. Once your identity has been verified, we will fulfill the request as promptly as possible.

Duel7 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For the full duration your account is active, and up to 5 years after closure.
• Transaction Records: A minimum of 5 years up to a maximum of 10 years, in accordance with financial regulations.
• KYC Documents: 5 years after the end of the relationship, in accordance with applicable regulations.
• Customer Support Conversations: Up to 2 years after the issue has been resolved.
• Marketing Information: Deleted immediately upon unsubscription.
• Log Files & Technical Data: Automatically deleted after a maximum of 90 days.

Duel7 is a platform strictly for users aged 18 and above. We take a firm stance on protecting minors.

• Duel7 does not knowingly collect personal information from minors.
• Age is verified at registration and confirmed through the KYC process.
• If a minor is identified on the platform, their account will be suspended immediately.
• If a parent or guardian suspects their child is using Duel7, please contact us at support@duel7.ws.

Our dedicated privacy team is always on hand for any questions, concerns, or complaints regarding our privacy policy. If you wish to exercise any of your rights or need further information, please reach out through any of the channels below.

• Email: support@duel7.ws (please mention privacy-related matters in the subject)
• Help Center: Our Help Center Live chat support is available on the page.
• Response Time: Typically within 1–3 business days; up to 30 days for complex requests.

If we are unable to resolve your complaint, you have the right to file a complaint with an international data protection authority. That said, we believe direct communication can resolve any issue.